Carlos Hernandez
Patient Care Coordinator
Carlos is the first point of contact for patients at Complete Care Clinic. He handles scheduling, insurance verification, and workers' comp documentation to make the intake process seamless. Bilingual in English and Spanish.
Responsibilities
- New patient scheduling and same-/next-day appointment coordination
- Insurance verification, workers' comp documentation, and LOP processing
- Patient communication, follow-up reminders, and referral coordination
Background
- 5+ years in healthcare administration
- Bilingual: English and Spanish
- Certified Medical Administrative Assistant
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